Frequently Asked Questions

Al Basher Markets is a B2B wholesale marketplace connecting suppliers directly with business buyers. The platform helps wholesalers and cash-and-carry businesses reach more customers through digital distribution, marketplace visibility and logistics support.

The marketplace is designed for business buyers including corner shops, independent supermarkets, restaurants, cafes, hotels, caterers and other hospitality and retail businesses that regularly purchase wholesale products.

Al Basher Markets works with wholesalers, cash-and-carry businesses and other suitable wholesale suppliers serving business customers across London.

Submit your supplier application online with your business details. Our team reviews the application and, once approved, you receive access to your supplier portal where you can manage your products and orders.

The supplier onboarding process is designed so that applications can be reviewed and approved within 48 hours.

After approval, you receive access to your supplier portal. You can then add your products, pack sizes, pricing, delivery preferences and availability before making your catalogue available to buyers.

Approved suppliers can add products through the supplier portal. Product information can include pack sizes, pricing, delivery preferences and availability.

Yes. Excel bulk upload is supported, making it easier for suppliers with large product catalogues to add their products to the marketplace.

Yes. Suppliers can list multiple pack sizes and set pricing for their available product quantities.

The supplier platform supports pack pricing and quantity-based pricing bands, allowing suppliers to configure pricing according to the quantities they offer.

Your products appear in marketplace search results where buyers can discover and compare supplier offerings, including available prices, pack sizes and delivery options.

Yes. Al Basher Markets allows buyers to compare supplier offerings for the same products, including price, pack size and available delivery options.

Find the products you need, select the required quantities and add them to your order. Complete checkout through the marketplace and provide the required delivery and payment information.

Al Basher Markets is designed as a multi-supplier marketplace where buyers can discover products from different suppliers through one digital platform. Supplier-specific fulfilment and delivery arrangements may apply.

Suppliers can manage orders through their supplier portal, view order information, update shipment status and manage their product listings.

Yes. Suppliers receive order notifications for their products so they can prepare and fulfil new orders.

Supplier order alerts are focused on the supplier's own products and orders rather than unrelated marketplace orders.

Suppliers prepare and fulfil their orders as usual. They can use their own delivery service or choose Al Basher delivery support where available.

Yes. Suppliers can use their own drivers and delivery arrangements. They can maintain control over their delivery experience and set their delivery fee through their supplier profile.

Yes. Where available, Al Basher can collect orders from a supplier's location and handle last-mile delivery. This is particularly useful for suppliers that do not have their own logistics capability.

On-demand delivery can be used for suitable small or lightweight orders through third-party delivery integration. Applicable delivery costs are passed directly to the buyer.

Delivery fees are charged to the buyer according to the applicable delivery arrangement. The delivery fee is not deducted from the supplier's product payout.

Buyer payments are processed through the Al Basher Markets platform. After the applicable commission is deducted, the supplier receives the net payout for fulfilled shipments.

Supplier payouts are made weekly based on fulfilled shipments.

No. The supplier commercial model does not require an upfront registration fee.

No. The supplier model has no monthly subscription fee. Suppliers pay a commission when they make a sale.

A small commission is applied to completed orders according to the agreed commercial terms. The commission structure is agreed upfront with suppliers.

The commercial model is designed to be transparent. The commission structure is agreed upfront and there are no hidden charges within that agreed structure.

Yes. The supplier dashboard is designed to allow suppliers to manage and adapt their product prices as needed.

Yes. Suppliers can manage stock availability through their supplier dashboard and control the availability status of their products.

The supplier dashboard supports promotional activity, allowing suppliers to run promotions and adapt their product pricing and availability.

Yes. Buyers can subscribe to recurring orders from suppliers on a weekly, bi-weekly or monthly basis.

Recurring orders help business buyers automatically reorder products they purchase regularly, making repeat wholesale purchasing easier and more convenient.

A supplier storefront is a professional digital presence for your business on Al Basher Markets. It allows buyers on the platform to discover your business and products online.

Al Basher Markets provides marketplace and marketing support designed to help suppliers improve their digital visibility and reach new business customers.

Yes. The marketplace is designed to help suppliers reach business buyers beyond their existing local relationships by making their products discoverable through a digital marketplace.

Al Basher Markets is focused on connecting suppliers and business buyers across London, with the marketplace designed around London's wholesale and hospitality trade.

The marketplace serves businesses such as independent grocery and convenience stores, restaurants, cafes, supermarkets, hotels, caterers and event businesses with regular purchasing requirements.

Suppliers can gain access to new business buyers, improve online visibility, create a digital storefront, manage products and orders online, receive order alerts, use flexible delivery options and support recurring orders without building their own complete digital marketplace infrastructure.

The platform helps suppliers expand customer reach, improve digital visibility, attract new business buyers, manage online orders and support repeat purchasing through recurring orders.

Yes. The supplier portal provides tools to view orders, manage product listings and update shipment status.

Yes. Suppliers can update shipment status through their order management portal as orders move through the fulfilment process.

Yes. Approved suppliers receive access to a supplier portal where they can manage their product catalogue, pricing, availability and orders.

The supplier onboarding journey is designed to allow businesses to become live and start receiving orders in less than a week, subject to completing registration, approval and product setup.

The supplier journey consists of registering, completing verification and approval, uploading products, receiving orders, fulfilling orders, receiving payouts and growing your business through the marketplace.

Once your products are live, business buyers can discover them through marketplace search, compare supplier offerings and place orders. Orders for your products are delivered to your supplier portal for fulfilment.

Yes. Al Basher Markets offers logistics support for suppliers who need help with delivery. Suppliers can also continue to use their own delivery arrangements.

Suppliers without their own logistics capability can use Al Basher delivery support where available. Al Basher can collect from the supplier's location and handle last-mile delivery.

The marketplace is designed to make supplier pricing visible to buyers so they can compare available offerings before placing an order.

Yes. Suppliers can manage their product prices through the supplier dashboard and adapt pricing as their business requirements change.

Yes. Featured placement and promotional visibility are available as part of the marketplace's supplier commercial model.

Featured placement provides suppliers with an optional way to gain additional promotional visibility on the marketplace.

The platform brings supplier discovery, product comparison, pricing, ordering, payment and fulfilment into a digital marketplace, making wholesale purchasing easier for business buyers.

Buyers can discover suppliers online, compare product offerings and prices, place orders digitally and manage their wholesale purchasing through one marketplace.

Yes. Recurring order functionality allows buyers to set up repeat orders from participating suppliers on weekly, bi-weekly or monthly schedules.

Where available, the supplier can use Al Basher's logistics support for collection and last-mile delivery instead of managing the entire delivery process themselves.

Buyer payments are handled through the Al Basher Markets platform. The platform processes the transaction and the supplier receives the applicable net payout after commission.

Supplier payouts are based on fulfilled shipments rather than simply the placement of an order, with payouts made weekly.

Delivery fees are charged to the buyer according to the applicable delivery arrangement and are not deducted from the supplier's product payout.

Yes. Al Basher Markets provides suppliers with a digital storefront and marketplace presence, allowing them to reach online buyers without having to build the complete marketplace infrastructure themselves.

The supplier portal is the online area where approved suppliers manage their products, pricing, stock availability, orders and shipment information.

Suppliers can manage product listings, pack sizes, pricing, availability, orders and shipment status through their supplier portal.

Yes. Suppliers can control product stock availability and update the status of their listings through the supplier dashboard.

Yes. The marketplace supports recurring orders, helping buyers reorder regularly from suppliers they already use.

Early suppliers can benefit from greater visibility as the marketplace grows, establish their presence in their product categories and build relationships with recurring business buyers.

There is no monthly subscription fee in the supplier commercial model. Suppliers pay a commission when they make a sale.

Orders for your products are delivered to your supplier portal so you can prepare and fulfil them. Your supplier dashboard provides the tools needed to manage your orders and shipment status.

Yes. Suppliers can fulfil deliveries using their own drivers or use Al Basher logistics support where available.

Yes. Restaurants and cafes are among the key business buyer groups served by Al Basher Markets.

Yes. Independent corner shops and supermarkets are among the business customer groups targeted by the marketplace.

Yes. Hotels, caterers and event businesses are among the hospitality and business buyers the marketplace is designed to serve.

Al Basher provides suppliers with a digital storefront and marketplace presence where business buyers can discover their products, compare offerings and place orders online.

Yes. The platform is built to modernise wholesale purchasing by giving business buyers a unified digital experience for discovering products, comparing suppliers and placing orders.

Yes. Suppliers can continue to manage their product listings, pricing and availability through the supplier dashboard after going live.

Yes. Suppliers can configure their delivery preferences and availability as part of their product and supplier setup.

Traditional wholesale often depends on local relationships and manual ordering. Al Basher Markets provides a digital marketplace where suppliers can be discovered online, products and prices can be compared, orders can be managed digitally and delivery support can be available when needed.

Al Basher Markets provides an additional digital sales channel that helps suppliers reach business buyers beyond their existing customer relationships.

The platform provides marketplace infrastructure, digital storefronts, product and order management tools, marketplace visibility, payment processing and optional logistics support for suppliers.

Suppliers provide their business and product information, maintain their catalogue and pricing, manage product availability and fulfil the orders they receive. Delivery can be handled by the supplier or supported by Al Basher where available.

The buyer pays the order amount through the marketplace. The applicable commission is deducted, and the supplier receives the remaining net amount based on fulfilled shipments. Supplier payouts are made weekly.

The marketplace provides a digital ordering channel that allows buyers to discover supplier products online. Actual order fulfilment and delivery remain subject to the supplier's configured availability and delivery arrangements.

The marketplace is designed for wholesalers and cash-and-carry businesses, with the goal of helping suppliers of different sizes reach business buyers through digital distribution.

Yes. One of the main purposes of the marketplace is to help suppliers expand their customer reach and access buyers beyond their existing local relationships.

Express your interest, complete the supplier registration, wait for approval, upload your products and get your catalogue live. Once your products are live, buyers can discover them and you can start receiving orders.